Preliminary Incident Report

We sincerely apologize for the disruption this incident caused to your business. We know how much you rely on Google Workspace, and we regret the impact on your productivity. We are working to address the root cause and prevent this from occurring in the future.

Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. A final Incident Report with preventative actions will be posted once our investigation is complete.

If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using help article https://support.google.com/a/answer/1047213

Date/Time of the Issue (All time US/Pacific)

Incident Start: 30 May 2026 20:15

Incident End: 30 May 2026 21:30

Duration: 1 hour, 15 minutes

Summary

Starting on Saturday, 30 May 2026 at 20:15 US/Pacific, multiple Google Workspace products experienced service disruptions for a duration of 1 hour and 15 minutes. The affected services included Google Voice, Google Meet, Google Drive, Google Chat, Google Calendar, Gmail, and Google Docs. During this incident, customers encountered difficulties loading applications, as well as intermittent high latency or errors.

Preliminary Root Cause

The disruption originated from failures in a regional infrastructure component responsible for Google's distributed lock service. This critical system facilitates resource synchronization, manages shared data access, and coordinates background tasks for numerous Google services.

A high volume of rapid configuration changes triggered the regional failure, preventing Workspace servers from reliably processing traffic. To mitigate the impact, Google Workspace traffic was redirected to alternative regions.

Google engineers have begun a full root cause analysis and will provide additional information once it is available.

Remediation

Google engineers were alerted to the issue via automated monitoring at 20:28 US/Pacific on Saturday, 30 May 2026, and immediately began an investigation. The investigation identified elevated error rates and high latency affecting multiple Google Workspace backend services. Upon investigation our engineering team confirmed errors were primarily originating from some regional servers due to coordination service failures in the region.

To mitigate the impact, Google engineers redirected traffic away from the affected servers.

Description of Impact

Affected customers encountered difficulties loading applications or experienced failures when performing tasks within the following products:

• Gmail
• Google Calendar
• Google Chat
• Google Docs
• Google Drive
• Google Meet
• Google Voice

Title

[Mitigated] Multiple Workspace Products experienced Issues.

Description

The issue with Google Voice, Google Meet, Google Drive, Google Chat, Google Calendar, Gmail, Google Docs has been resolved for all affected users as of Saturday, 2026-05-30 21:30 PDT.

We thank you for your patience while we worked on resolving the issue.

Symptoms

Customers may have experienced issues loading the application/ intermittent high latency or errors while using the application.

Workaround

None at this time as the issue stands mitigated

Title

Multiple Workspace Products experiencing Issues.

Description

We are experiencing an issue with Google Voice, Google Meet, Google Drive, Google Chat, Google Calendar, Gmail, Google Docs beginning on Saturday, 2026-05-30 20:28 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Saturday, 2026-05-30 22:10 PDT with current details.

We apologize to all who are affected by the disruption.

Symptoms

Customers may experience issues loading the application/ intermittent high latency or errors while using the application.

Workaround

None at this time.